Focus Management Consultants Limited

Recruitment Specialists for the food and drink industry

Customer Services Manager, Norfolk

Location: East Anglia

County / State: Norfolk

Job type: Permanent

Category: Sales and Marketing, Supply Chain

Reference: VAF894915

Consultant: Victoria Forrester

Start date: Asap

Salary: £58,000 - £62,000 per annum plus Attractive Benefits Package


Customer Services Manager job for a food manufacturing company, working closely with the major food retailers, reporting to the Supply Chain Manager.

Job Description

Customer Services Manager required by a food manufacturing company based in Norfolk. This is a newly created job offering the exciting opportunity to make the role your own whilst having an immediate positive impact within the business.

Working for this renowned company will be fast-paced. It’s a business which is focused on its people, their development and engagement.

The Customer Services Manager role reports to the Supply Chain Director and sits between production planning, sales, distribution and expediting. This is a customer facing role with customers including the major food retailers such as M&S, Tesco etc. Leading a team of Customer Service Advisors you will be responsible for overseeing all aspects of the customer service experience, ensuring the highest standards are delivered whilst improving processes and procedures for effective communication and interactions.

We’re looking for the following attributes:

  • Customer service experience within a manufacturing company supplying FMCG to the major food retailers
  • Experience of managing a customer services team
  • Previous experience within a customer facing role (ideally food retailer customers)

In a world where customer satisfaction is key you’ll be able to help make the world a happy place. APPLY NOW to start making good things happen!

Tel: +44 (0) 1625 560778

Follow Focus Management on Twitter @foodjob

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